After more than 30 years in business, our team has collectively defined 10 pillars that encapsulate our approach towards our clients and stakeholders, towards our business and towards each other. These pillars reflect who we are and what we have in common as a team, and determine how we act professionally.
Although embodying these pillars is a constant challenge for each of us, we have made them our guiding principles and the basis of our daily focus. As a whole, they constitute the roadmap to achieving our company mission: bringing you quality communication on time.
We see responsibility as a personal and collective commitment. Being responsible for our actions means accepting the challenge: to act, to be in charge and to accept the consequences of our actions. It also means taking the initiative – both individually and as a group. We clearly feel responsible when something goes wrong or when we’re faced with difficulties and we always look for new, creative and innovative solutions. To us, responsibility is the essence of professionalism.
Cooperation is the basis of teamwork and partnership. It must be spontaneous and come from within. It requires flexibility, transparency and the willingness to exchange. It also means taking responsibility and always asking ourselves: what can I do to help move this project forward? Cooperation is above all based on respect – for each other and for the differences we may encounter.
Good communication requires empathy, honesty, spontaneity and the willingness to exchange. Listening and sharing are paramount. Developing these skills makes us better able to assist clients with their communication needs. And smooth communication helps us find solutions and take decisions.
Being objective and unbiased is important for opening our mind. An open spirit allows us to always stay alert to unfolding events and it stimulates our creativity. It helps us to cope with rapidly changing markets and evolving technology, and to serve our clients and the larger society in which we live.
Increased productivity and improved quality are our ultimate business goals. With precision and focus we approach our work with continuous care and seriousness. “Do it right the first time!” is our mantra.
Quality work requires lots of energy, personal commitment and discipline. It does not come for free. Only with the necessary effort are we capable of providing top-notch quality of which we can be truly proud. The effort invested becomes a source of gratification.
We love what we do. It gives us pleasure and creates a positive environment in which we can exercise our talents to the satisfaction of our clients, our colleagues and ourselves. Enthusiasm is contagious.
As individuals, we strive to be humble, helpful, sincere and straightforward. As a business, we aim to provide value. That means offering a high level of quality at a reasonable price and within a reasonable timeframe. It also means engaging in communication that is honest and direct.
Pursuing continuous personal development is the best way to grow professionally. Training, self-study and working to grow strengths and mitigate weaknesses are key aspects for stimulating our creativity and deepening our level of expertise.
Efficiency is for us the quintessential metric. Continuously optimising our productivity allows us to deliver the highest possible quality on time, for the ultimate satisfaction of our customers and our own personal fulfilment.